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For complaints please call, 234 (1) 7742322, 234 803 4482941

Or fill out the online complaints form below
COMPLAINANT'S DETAILS
 VEHICLE'S DETAILS
NAME:
 DATE DELIVERED:
ADDRESS: REGN:
TELEPHONE: MODEL:
FAX: MILEAGE (KM):
E-MAIL: DATE/MILEAGE at LASTSERVICE
POSITION: JOB NO.:
    ISCALA NO.:
       
COMPLAINTS AGAINST (CHECK THE APPROPRIATE BOX(ES))
PRICE
RETURNED JOB
WORK OR REPAIR QUALITY
RECEPTION AREA
SERVICE, CUSTOMER TREATMENT
WORKSHOP AREA
COMPLETION TIMES/DATES
OTHER DEPARTMENTS
DELAY
WARRANTY
SERVICE OFFER, RANGE OF OFFER
GOODWILL/ PR
     
SUMMARY OF COMPLAINTS (What happened ? Who was involved ? When and where did it happen?)
HOW WAS COMPLAINT MADE ?:
VERBAL WRITTEN TELEPHONE
E-MAIL
FAX MESSAGE
       
RESOLUTION REQUESTED BY COMPLAINANT:
ACTION TAKEN:
OUTCOME:
ACTION TAKEN AGAINST RECURRENCE:
       
FEEDBACK ON THE LEVEL OF SATISFACTION OF THE CUSTOMER ABOUT THE RESOLUTION OF THE COMPLAINT(S)
100%
 40%
80% 20%
60% INDIFFERENT
50% NOT SATISFIED
       
RECEIVING OFFICER:
NAME
 BRANCH
SIGNATURE DATE
       
DATE ACKNOWLEDGEMENT SENT (SHOULD BE WITHIN 5 WORKING DAYS):
DATE/S COMPLAINANT ADVISED OF PROGRESS (IF APPLICABLE):
DATE/S COMPLAINANT FINALISED (WITHIN 30 DAYS IF POSSIBLE):
       
     



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